Cancelling an order
- Before a professional starts work: full refund of the service fee. There is no cancellation charge.
- After work has started but before filing: refund of the service fee minus the value of work already done, which we explain to you in writing. [Owner decision: fixed percentage or per-step amounts.]
- After filing: no refund of the service fee, because the service has been delivered.
- Government fees already paid to an authority cannot be refunded by us. We pass on any refund the authority makes.
If the scope changes
If your case needs work outside the scope listed for the service, we tell you the revised price before that work starts. If you decline, you get a full refund of the service fee for work not yet started.
Deadline promise
If we miss the completion date agreed for your order, we refund the service fee for that order. The promise applies when:
- you uploaded every document on the checklist by the date we asked for it,
- you approved the draft, gave the portal OTP, or e-verified within one working day of being asked, and
- the delay was not caused by a government portal outage, a change in law or due date, or the authority itself.
[Owner decision: whether interest or late fees caused solely by our delay are reimbursed, and the cap.]
CA search
The ₹499 CA search fee is refunded in full if we can't shortlist at least one suitable chartered accountant within 72 hours. Once a shortlist has been delivered the search is complete and the fee is not refundable, whether or not you engage a CA from it.
Recurring plans
- You are notified at least 24 hours before each charge, and you can opt out of that charge.
- Cancel any time from the Plans page in your dashboard. Future charges stop at once. A cycle already paid for is completed, or refunded in full if work on it has not started.
- Pausing skips the next cycle's charge and work.
How refunds are paid
Refunds go back to the original payment method within [7] working days of approval. Your bank may take a few more days to show it.
Ask for a refund
Raise a ticket on the order in your dashboard and choose “Billing or refund”.