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If something has gone wrong, start with a ticket on the order in your dashboard. Most issues are answered within 4 working hours. If you are not satisfied, contact our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020.
Grievance Officer
| Name | Charmil Jain |
|---|---|
| Designation | Grievance Officer |
| contact@clawlaw.in | |
| Phone | +91 63523 21550 |
| Address | Claw LegalTech Private Limited, 407, Pratibha-1, Opp. Gandhigram Station, Ashram Road, Ahmedabad, Gujarat 380009, India |
What happens
- We acknowledge your complaint within 48 hours and give you a reference number.
- We resolve it within 30 days of receiving it and tell you what we did.
- Complaints about personal data are handled the same way. If you are not satisfied, you may approach the Data Protection Board of India.
- You may also contact the National Consumer Helpline (1915) or file a complaint under the Consumer Protection Act, 2019.
Complaints about a professional's conduct
Tell us first so we can act on the order. Complaints about professional misconduct by a chartered accountant can also be made to the Institute of Chartered Accountants of India.