How to Check Consumer Complaints Against a Company (2026)

ClawScore · Consumer Complaints

Updated for 2026 · Claw Editorial

Consumer complaints are a window into how a company treats the people it sells to. A handful of complaints is normal for any business with scale, but a heavy and growing load, or a pattern of the same defect or the same unfair practice, tells you about product quality, service, and the risk of regulatory attention. Checking them in India means searching the consumer commissions set up under the Consumer Protection Act, 2019, which run as their own three-tier system with their own portal. This guide explains the forums, how to search, and how to read what you find. Last verified October 2026.

01The short answer

To check consumer complaints against a company, search the consumer commissions under the Consumer Protection Act, 2019. These run in three tiers: the District Commissions, the State Commissions, and the National Consumer Disputes Redressal Commission (NCDRC). Complaints and case status are searchable on the e-Jagriti portal at e-jagriti.gov.in, which has succeeded the older CONFONET and edaakhil systems, and the NCDRC site at ncdrc.nic.in. Search by the company's name as the opposite party.

Confirm the exact company name first, since brand names and legal names differ, and read the result for pattern, not just the raw count.

02The consumer commission system

Consumer disputes in India are heard by dedicated commissions, not the ordinary civil courts, under the Consumer Protection Act, 2019. The system has three tiers, divided by the value of the claim:

• District Commissions, for smaller claims, in each district.
• State Commissions, for larger claims and for appeals from the districts.
• The NCDRC, the national commission, for the largest claims and further appeals.

Appeals move up the tiers and then to the Supreme Court. For how a complaint is filed and the appeal route, see how to file a consumer complaint and appealing to the State Commission.

03Where consumer complaints show

Consumer matters sit on their own portals, separate from eCourts:

• The e-Jagriti portal, the current unified system for filing and tracking consumer cases, searchable by party. For the move from the older systems, see the CONFONET to e-Jagriti transition.
• The NCDRC website, for national-commission case status and orders.
• State Commission sites, some of which publish their own cause lists and orders.

Because this is a separate system, a company can have a heavy consumer caseload that never appears on a general district-court search, so the consumer forums must be checked on their own.

04How to search by company

The search is by party name, so the preparation matters:

• Use the legal name and the brand name. Consumers often name the brand, while filings may use the company's registered name, so search both.
• Search as the opposite party, because the company is usually the respondent in a consumer complaint.
• Cover the group, since complaints may name a subsidiary, a service arm or a dealer rather than the holding company.

Confirm the company's registered name and group structure on the MCA at mca.gov.in so your search names are right.

05Reading volume against pattern

With consumer complaints, the count alone is misleading, because a large company will naturally attract more. What tells you something is the shape of the caseload:

An unfair-trade-practice finding or a repeated defect is a stronger signal than a large but varied pile of individual disputes.

06What a clean result actually means

A clean result means no complaint was found on the portals you searched, on the date you searched, under the names you used. It does not rule out a complaint filed under a brand or dealer name you did not try, a matter in a State Commission whose records are not fully online, a case filed later, or a dispute settled before it was recorded.

Search the legal name, the brand and the group, read the caseload for pattern rather than count, record what you covered, and re-check before relying on it. This is research to inform a decision, not legal advice.

07Where Claw fits

Claw is an all-in-one legaltech platform for Indian advocates, law firms, and corporate legal teams, combining AI-based case search, an AI legal assistant (Legal GPT), case management, and compliance automation across all Indian courts and tribunals.

ClawScore, at clawscore.clawlaw.in, is Claw's litigation and criminal-risk service, and consumer exposure is one of the matter types it brings into a single view. You give it a company name and it searches every matter across 9,102 courts, benches and forums, consumer commissions among them, and returns one scored Excel workbook: a Summary tab with a ClawScore risk band (Clean, Low, Moderate or High), a Matters tab, a Related parties tab that pulls in group entities and directors, and a Coverage tab recording what was searched. Every finding carries a MATCH CONFIDENCE, so a similar brand or company name is flagged for you to verify rather than assumed. Its Constant Monitoring runs daily, weekly or monthly scans on a watched entity list and reports what is New, Changed or Closed, so a rising consumer caseload shows up as it grows. It draws on 30 crore+ judgments, with Supreme Court decisions from 1950 and High Court decisions from 1990, and returns results in under 5 seconds. Claw does not train its AI models on your documents. You still confirm any complaint on the consumer portal itself.

Create a FREE Claw account to check consumer complaints against a company and set up monitoring, and use case search across Indian courts to surface consumer and other matters against the company and its group.

08Sources and further reading

• e-Jagriti (consumer case filing and status): e-jagriti.gov.in
• NCDRC (National Consumer Disputes Redressal Commission): ncdrc.nic.in
• India Code (Consumer Protection Act, 2019, bare text): indiacode.nic.in
• Ministry of Corporate Affairs (registered name and group structure): mca.gov.in
• Claw: clawlaw.in

Government portals are the authoritative record. This guide is general information, not legal advice; confirm any complaint on the consumer portal before acting.

09Frequently asked questions