Case Search at the NCDRC and State Consumer Commissions
Check consumer court case status by case number, party name or commission. Covers the National Commission (NCDRC), State Commissions and District Commissions, and the move from Confonet to e-Jagriti.
Case Status Guide · Consumer Commissions · Last verified 6 October 2026
To check consumer court case status, go to e-jagriti.gov.in, open Case Status, pick National, State or District, and search by case number or party name. You can also check it in Claw: create a free account and search by party name or case number across every commission. Each method is below, step by step.
- Official portal: e-Jagriti (e-jagriti.gov.in) covers National, State and District commissions and replaced Confonet and eDaakhil from 1 January 2025.
- Best methods: search by case number for an exact match, or by party name when you have no number.
- Three tiers: District up to Rs 50 lakh, State above Rs 50 lakh to Rs 2 crore, National above Rs 2 crore.
- One step in Claw: create a free account and search by party name or case number across every bench, with hearing and order alerts.
01Check status on the official portal, step by step
The official place to check a consumer case is the e-Jagriti portal of the Department of Consumer Affairs (e-jagriti.gov.in). It covers all three levels in one place. You do not need an account to check status there.
- Open e-jagriti.gov.in and go to the "Case Status / Case History" section.
- Choose the commission level: National (NCDRC), State, or District.
- For State and District, choose the state and then the district commission where the complaint was filed.
- Choose how to search: by case number, by party (complainant or opposite party) name, or by advocate name.
- If your case was filed before January 2025, try the old case format option first. If nothing comes up, try the current format.
- Enter the details and the captcha, then submit.
- Open the result to see the current stage, the next hearing date and any uploaded orders.
If nothing shows, try a shorter or alternate spelling of the name, check that you picked the right tier, and confirm the year and number in the case number. A complaint that was appealed carries a new number at the next tier.
02Methods: by case number, party name, commission
Most people search in one of three ways. The case number is the most exact. Party name is the best fallback when you have lost the number.
| Method | What you need | Where to enter it | Notes |
|---|---|---|---|
| By case number | Case type, number and year (for example CC/123/2024) | e-Jagriti, Case Status, then case number search | Most exact. Pick the right tier and, for State and District, the right commission. |
| By party name | Complainant or opposite party name, plus state and district | e-Jagriti, Case Status, then party name search | Best when you have no number. Try spelling variations and the company short name. |
| By commission | Level (National, State, District), state and district | e-Jagriti, choose the commission before searching | Narrows the search to one bench. Needed for every method, not a standalone list. |
| By advocate name | Advocate name and the commission | e-Jagriti, Case Status, then advocate search | Useful for lawyers checking their own matters. |
| By diary or filing number | Diary or filing number from your filing receipt | e-Jagriti, Case Status | Use this if the case number has not been allotted yet. |
| Across every bench at once | Party name or case number | Claw (free account needed) | One search across all commissions instead of one bench at a time. |
03Confonet to e-Jagriti: what changed
For years, lawyers and complainants checked consumer case status on Confonet and filed through eDaakhil. From 1 January 2025, those systems, along with the older OCMS and CMS tools, were merged into e-Jagriti. People still search for "Confonet case status" because old bookmarks and habits stay. Confonet now sends you to e-Jagriti.
What this means for you
- Use e-Jagriti for every consumer case status check at all three tiers.
- If your case is older than January 2025, use the old case format option and the number as it was on the previous portal.
- Old saved links and screenshots of Confonet pages may no longer work.
The National Commission also keeps its own site, ncdrc.nic.in, for cause lists and notices.
A different system: eCourts
Consumer commissions run on e-Jagriti, not on the eCourts CNR system used for civil and criminal matters. The case numbers are different. For the eCourts side, see how to use eCourts case status as a lawyer.
04National, State and District commissions
Consumer complaints run on three tiers, decided by the value of goods or services paid, not the compensation claimed. This one page covers all three, so you do not need a separate guide for each city or state.
| Commission | Covers | Where to search | Appeal goes to |
|---|---|---|---|
| National Commission (NCDRC), New Delhi | Value paid above Rs 2 crore; appeals from State Commissions | e-Jagriti, choose National. Cause lists on ncdrc.nic.in | Supreme Court of India |
| State Commissions (SCDRC), one in each state and UT | Value paid above Rs 50 lakh and up to Rs 2 crore; appeals from District Commissions | e-Jagriti, choose State, then your state | National Commission (NCDRC) |
| District Commissions (DCDRC), every district | Value paid up to Rs 50 lakh | e-Jagriti, choose District, then state and district | State Commission |
| Delhi, Mumbai, Chennai, Kolkata and other big cities | State Commission bench plus several District Commissions per city | Pick the state first, then the district or bench name | As per tier above |
| All benches together | National, State and District in one search | Claw, free account needed | Not applicable |
An appeal is registered as a new matter at the next tier, with its own number. Nothing links it to the original number automatically, so keep both numbers together.
05What the status words mean
The status line on the result page uses a few short terms. Here is what each one means in plain words.
| Status | What it means |
|---|---|
| Pending | The case is still being heard. No final order has been passed. |
| Disposed | The commission has finished the case with a final order. An appeal may still be possible. |
| Listed | The case is on the hearing list for a given date. |
| For orders | Arguments are done or the matter is up only for an order to be passed or pronounced. |
| Reserved | The bench has heard both sides and kept the order for later. A date for the order may be announced. |
| Adjourned | The hearing did not go ahead and was moved to another date. |
06Cause list and next hearing date
The next hearing date shows on the case status result. To see every matter listed on a given day, use the cause list. The National Commission publishes its cause lists and notices on ncdrc.nic.in, and e-Jagriti carries hearing information for all tiers. Check the cause list the evening before a hearing, as lists can change.
The NCDRC has also offered phone-based (IVRS) status and a mobile app for quick checks. These show core details such as parties, status and next date, not full order text.
07Check it in one step with Claw
The portal is the official source, and it checks one commission and one case at a time. If you track more than a few matters, or do not know which bench a case is in, you can use Claw as the layer above it.
Create a FREE Claw account and search Consumer Commissions (NCDRC, State SCDRCs, District DCDRCs) by party name or case number across every bench, with hearing and order alerts. Sign up is free. A free account is needed to run a status search.
Claw is an all-in-one legaltech platform for Indian advocates, law firms, and corporate legal teams, combining AI-based case search, an AI legal assistant (Legal GPT), case management, and compliance automation across all Indian courts and tribunals.
For teams handling many consumer complaints, one calendar and one alert stream replaces separate manual checks on each commission. Claw judgement search is built for the Supreme Court and High Courts, so for NCDRC order text keep using e-Jagriti. For tools built for this job, see consumer forum case tracking software in India and how to move from spreadsheets to case management. For other courts, see case search across Indian courts.
08Sources
Last verified 6 October 2026. Official sources:
- e-Jagriti portal (case filing and status, all three tiers): e-jagriti.gov.in
- NCDRC official site (cause lists, notices): ncdrc.nic.in
- Claw: clawlaw.in
Jurisdiction values follow the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021, and should be rechecked against the current rules.
09Frequently asked questions
Can I check consumer court case status by party name?
Yes. On e-Jagriti, open Case Status, choose the commission level and state or district, and search by complainant or opposite party name. In Claw, create a free account and search by party name across every commission.
Can I check consumer court case status by case number?
Yes. Pick National, State or District on e-Jagriti, then enter the case type, number and year. If the case was filed before January 2025, try the old case format option first.
Can I check status by diary number?
Use your diary or filing number if the case number has not been allotted yet. Check the options on the e-Jagriti Case Status page, as they can change. If you cannot find it, search by party name instead.
Which is the official portal for consumer case status?
e-Jagriti at e-jagriti.gov.in is the official portal of the Department of Consumer Affairs. It replaced Confonet and eDaakhil from 1 January 2025. The National Commission also publishes cause lists on ncdrc.nic.in.
What happened to Confonet?
Confonet was merged into e-Jagriti along with eDaakhil, OCMS and CMS from 1 January 2025. Confonet now redirects to e-Jagriti. Older cases were moved across, which is why status search has an old case format option.
Is checking consumer case status free?
Yes. Checking status on e-Jagriti is free and needs no account. Claw status search is also free, but you need to create a free account first.
How often is case status updated?
It depends on each commission uploading its entries, so it is usually updated after each hearing, sometimes with a delay. Always check the cause list and the order sheet before relying on a date. Claw alerts you when a hearing date or order changes.
Which commission handles my complaint?
It depends on the value of goods or services paid. Up to Rs 50 lakh goes to the District Commission, above Rs 50 lakh up to Rs 2 crore to the State Commission, and above Rs 2 crore to the National Commission (NCDRC).
Does an appeal keep the same case number?
No. An appeal is registered as a new matter with its own number at the next tier. Nothing links it to the original number automatically, so track both.